Terms of Service

Triple J Pool Care Terms of Service

The purpose of this agreement is for Triple J Pool Care LLC to perform either pool and/or spa maintenance as described below, to the CUSTOMER for a fee, to be paid as described below.

Date(Required)

Name(Required)

First Last

Address(Required)

Street Address City State / Province / Region ZIP / Postal Code

Frequency of Service(Required)

Weekly

One Time Service

General Terms & Conditions(Required)

I have read and agree to the terms as listed below.

1. All service options require the CUSTOMER to maintain the pool/spa on the off weeks and in between routine servicing as agreed to above. This may include skimming the pool and emptying traps (skimmer and pump baskets). Failure to perform standard tasks may result in unbalanced chemistry and increased cost to the CUSTOMER.

2. CUSTOMER is not bound to the frequency of service for the length of the agreement. The CUSTOMER is entitled to change said frequency by notifying Triple J Pool Care LLC two weeks in advance of changing said frequency. Both parties must agree to the frequency change. Rates are subject to change. This does not include termination of service.

3. The CUSTOMER represents that he/she is legally able to receive work at the address provided upon which the swimming pool/spa work is to be performed and that no existing covenants or restrictions hinder the performance of such work.

4. Under any and all circumstances the CUSTOMER shall furnish and be responsible for the cost related to furnishing water, fuel and power for the services and maintenance of their pool/spa.

5. All services require CUSTOMER to maintain proper water levels in the pool/spa. Triple J Pool Care LLC will not be held responsible for any damages to the pool, equipment or any other issues that arise as a result of a low water level in a pool. If water levels are not adequate, Triple J Pool Care LLC will make a note in the weekly report to notify the customer and may turn off the circulation equipment if deemed necessary by Triple J Pool care LLC to protect CUSTOMER’S equipment. The water level should stand at a minimum 1/3 the height of the skimmer (weir) entrance. Anything below this minimum is considered low.

6. In the event the CUSTOMER’S pool requires extra cleaning due to vandalism, poor drainage, acts of nature (hurricane) or other human factors not caused by Triple J Pool Care LLC, there will be an additional charge of $90.00 per hour plus parts and/or chemicals or portion thereof.

7. Anything outside of normal weekly maintenance requiring an additional trip to CUSTOMER’S pool, will result in a discounted service call charge of $95.00 to CUSTOMER. (i.e. pump not priming, etc.)

8. If the pool/spa is covered the technician will not provide service until the CUSTOMER removes said cover.

9. Our monthly rates are billed based off of 4 weeks a month, or 48 visits per year. To avoid a varying bill the monthly rate will remain the same regardless if it’s a 4-week or a 5-week month.

10. As stated in (1.9), the monthly rate covers 48 services per year. The additional 4 weeks are allotted for things such as make up services from inclement weather, natural disasters, being locked out, holidays and employee time off.

Please note: Customers are scheduled based on location and work load of the technician. The service day is subject to change as Triple J Pool Care continues to grow. If a change is made we will do our best to give you advance notice.

Inclement Weather: In the event of rain on your service day, the pool/spa will be cleaned to the extent weather permits. Triple J Pool Care LLC has the right to not vacuum the pool if the technician cannot see to the bottom of the pool due to the inclement weather to protect his/her equipment from damage. Triple J Pool Care LLC also has the right to skip any services that require holding a metal pole in their hand if the technician is in fear of lightning. If inclement weather prevents service completely Triple J Pool Care LLC will do everything possible to make up the service visit. If unable to do so due to scheduling conﬂicts any chemical issues, including algae, will be addressed and covered by Triple J Pool Care LLC with no additional cost to the CUSTOMER on the following weeks visit.

Holidays: Triple J Pool Care LLC will observe these holidays and services may or may not be made up. It will be based on scheduling availability.
• New Year’s Day
• Independence Day
• Thanksgiving Day
• Christmas Day
Additionally, we are closed the week of Thanksgiving and the week of Christmas every year.

Services to be Performed

Triple J Pool Care LLC will furnish all materials, including chemicals, for the monthly service packages or the chosen one-time service. Additional service visits may be needed and billed extra above the normal service fees (e.g. storms, severe algae problems, small animal removal, acts of nature and debris removal caused by another company). All services are performed as needed and by the discretion of Triple J Pool Care LLC.

Monthly Service Plan Selected (if applicable)

One-Time Service (if applicable)

Pricing

The CUSTOMER agrees to pay Triple J Pool Care LLC the standard amount speciﬁed below for the frequency of service indicated above. The agreed price of the monthly service plan covers one calendar month. In addition to the monthly fees stated, if Triple J Pool Care LLC services a portable spa in conjunction with a pool cleaning, a negotiated charge based on a monthly rate will be added. Spa draining and cleaning is $90.00 per hour or portion thereof. Any additional service performed by Triple J Pool Care LLC will be based on the job needed to be completed. The prices given for the additional services will include the parts and/or chemicals. Triple J Pool Care LLC will not perform additional service until approved by the CUSTOMER.

Billing & Payment Terms(Required)

I have read and agree to the billing & payment terms as listed below.

Billing: Triple J Pool Care LLC bills on a prepay cycle so that payment due on the 1 st of the month will be for that month of service. Triple J Pool Care LLC will provide an emailed receipt for payment that is automatically withdrawn on the 1st of each month for that month of service.

Payment: We accept payment via a secure automated system by ACH (e-check).
- Auto Pay: This method allows payments to be automatically withdrawn on the 1st of each month for that month of service. This requires the CUSTOMER to ﬁll out a payment authorization form. Triple J Pool Care LLC must receive this form back signed before this feature can be utilized.

Initial Startup Visit: It is important the CUSTOMER’S pool be clean, algae free and chemically balanced when we begin your monthly service. For all pools and/or spas, Triple J Pool Care LLC provides the initial startup visit at a charge of $90.00 per hour plus parts (if necessary) and chemicals. The regular monthly service begins the week after the initial startup visit. This Fee Is Waived For CUSTOMER.

Late Payments/Fees: Any amount outstanding for 30 or more days will bear a $15 late fee. The CUSTOMER explicitly agrees that in the case of default on the terms of this service agreement they shall be liable for all costs and expenses of collections, including reasonable attorney’s fees, court costs, disbursements and interest on the unpaid balance at 18% annum. Deposited checks that are returned by a bank are subject to a $35.00 fee.

Cease Service Policy: The invoice is due on the 1st of the month for that month of service (prepay). If the invoice has gone unpaid until the 10th a reminder will be sent. If the invoice is still left unpaid by the 15th service will stop until the invoice has been paid. Any chemical deﬁciencies or other issues that arise after service has ceased will incur an additional cost to the CUSTOMER to correct. Triple J Pool Care LLC will not be held responsible for issues that arise after service has been stopped.

Miscellaneous Terms(Required)

I have read and agree to the miscellaneous terms as listed below.

Chemicals/Filter Media: Chemicals are added each service and are furnished by Triple J Pool Care LLC. This applies for any of the monthly service plans or one-time service listed above. For any additional services, the CUSTOMER will be charged for the parts, chemicals and/or labor. Additional chemicals can be purchased upon request of the customer. Triple J Pool Care LLC will recharge the D.E. ﬁlter with fresh D.E. powder after each backwashing at no cost to the CUSTOMER. For a full D.E. cleaning there will be a charge of $150 and will require written/verbal approval from CUSTOMER. This cleaning includes taking the D.E. ﬁlter apart, checking for issues, putting it back together and putting fresh powder into the ﬁlter. Replacing a cartridge ﬁlter will require written/verbal approval from CUSTOMER. Triple J Pool Care LLC will purchase and install replacement cartridge ﬁlter elements purchased directly from distribution. Triple J Pool Care LLC will not install cartridge ﬁlter elements that are purchased directly by CUSTOMER, as Triple J Pool Care LLC cannot guarantee the product or be held liable for any possible failure.

Equipment Problems and/or Supplies: If Triple J Pool Care LLC notices a problem with the CUSTOMER’S pool and/or equipment, Triple J Pool Care LLC will contact the CUSTOMER by the end of the day the service was performed. Any issue that does not require immediate attention by the CUSTOMER will be included in the weekly report. Anything that does require immediate attention will be included in a call to the CUSTOMER. If CUSTOMER is unable to be reached by phone, an email and/or text will be sent. In the event a problem arises, please call our ofﬁce as soon as possible to authorize a repair service call. Triple J Pool Care LLC will use diligence in troubleshooting and repair procedures; however, simply touching some older components may exacerbate problematic conditions. Triple J Pool Care LLC will not be responsible for damages to out dated or neglected equipment. Furthermore, Triple J Pool Care LLC reserves the right to refuse equipment repairs at any time.

Repairs: Repairs will require a written/verbal approval from the CUSTOMER and charged on “per job” basis.

Pets: It is the CUSTOMER’S responsibility to contain and restrain all pets. We will do our best to keep the gates closed at all times, but we will not be held responsible if a pet gets out while we are performing our work. In addition, the customer accepts responsibility for any injuries inﬂicted by pets on our technicians. Triple J Pool Care LLC reserves the right to refuse service if the technician feels their life is endangered due to pets in the area in which the work is to be performed.

Access: The CUSTOMER must provide instant access to the technician on the day of service, either by providing a key or ensuring the pool and equipment area are unlocked on the day of service. If the technician is locked out, there will be a $25.00 charge to return and clean the pool. No refunds will be given for being locked out.

Salt Chlorinators: Triple J Pool Care LLC understands and appreciates the beneﬁts of salt-water chlorination. However, salt is a corrosive material. Triple J Pool Care LLC will not accept any responsibility for damages, staining, corrosion, or deterioration of any of the pool equipment or surfaces of the pool that may result from the use of salt in the pool.

Automatic Pool Cleaners: Triple J Pool Care LLC understands and appreciates the beneﬁts of an automatic pool cleaner. However, Triple J Pool Care LLC will not accept any responsibility for repairs needed to these units that may result from regular use in the pool. If CUSTOMER purchases an automatic pool cleaner, Triple J Pool Care LLC will install it for a one-time fee, agreed upon prior to work being performed. Furthermore, Triple J Pool Care LLC reserves the right to refuse installation and/or repairs to Automatic Pool Cleaners at any time.

Fiberglass Pools/Spas: Due to the inherent nature and deterioration of the materials used in ﬁberglass pools/spas, Triple J Pool Care LLC will not be responsible, or held liable, for any issues associated with the surface or ﬁnish of the ﬁberglass pool/spa at any time.

Disclaimer: Triple J Pool Care LLC will not be responsible for any damage to property due to acts of nature, ﬁre, vandalism, God, war, riot, misuse or abuse by the CUSTOMER. Triple J Pool Care LLC is not responsible for the performance of any chemicals it does not provide. CUSTOMER should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals and sunlight. Due to these factors, Triple J Pool Care LLC recommends other annual services (e.g., annual tune-up of equipment, ﬁlter cleaning, etc.) above normal maintenance. The CUSTOMER is responsible for maintaining the correct water level and keeping trees and plants trimmed away from the pool/spa and equipment. Triple J Pool Care LLC is not responsible for any damages or deterioration caused by failure of CUSTOMER to perform services between visits and off weeks, other services recommended by Triple J Pool Care LLC as listed above (Section 1). If you have any complaints or concerns regarding frequency or completeness of service, you must call Triple J Pool Care LLC within 24 hours after the service was performed or scheduled. Triple J Pool Care LLC reserves the right to withdraw services, at any time, for any reason. It is recommended for the CUSTOMER to wait a minimum of four hours after adding chemicals to swim and 24 hours after the pool has been shocked to swim in order to protect the CUSTOMER. Triple J Pool Care LLC will not be responsible for injuries/damages to CUSTOMER’S who disregard this.

Termination: This agreement may be terminated with a written or verbal notice as long as the CUSTOMER’S balance paid in full. Triple J Pool Care LLC strives to excel in customer satisfaction but reserves the right, at any time, to withdraw services if customer satisfaction cannot be achieved.

Our Agreement: Both the CUSTOMER and Triple J Pool Care LLC agree that this written agreement contains all the agreements, understandings, and representation made by both the CUSTOMER and Triple J Pool Care LLC herein. No representation, agreement, warranty or other statement, written or oral, made by Triple J Pool Care LLC, agent or employee, shall be valid and binding unless it is included and made part of this agreement. No amendments, alterations, cancellations or changes to this agreement shall be valid unless it is in writing and subscribed by the CUSTOMER and Triple J Pool Care LLC. The CUSTOMER also agrees not to employ any of Triple J Pool Care LLC’S employees or subcontractors of Triple J Pool Care LLC without the company’s prior written consent.

Warranty: Triple J Pool Care LLC warrants that all material used in completing the repair or work contracted herein will be of good quality and performed in a competent and workmanlike manner. Should any defects in workmanship occur, Triple J Pool Care LLC will repair any improper workmanship and/or replace and repair defective materials without cost to the CUSTOMER, provided the CUSTOMER has notiﬁed Triple J Pool Care LLC of such defects within 24 hours after the completion of this service or repair. Furthermore, this is provided the CUSTOMER has paid Triple J Pool Care LLC in full the agreed price of the work as set forth in this agreement and has complied in full with the terms and conditions of the agreement. Equipment, parts or accessories purchased by Triple J Pool Care LLC for use in this service or repair are subject to the manufacturer’s guarantee. Triple J Pool Care LLC shall not be responsible for any consequential damages or contingent liability arising out of the failure of any product or its accessories to operate properly. The warranty is limited to the original CUSTOMER of the swimming pool/spa and is not transferable except upon written consent of Triple J Pool Care LLC. If the work needed requires a contractor’s license, we will put you in touch with a company that holds the license required. Any work performed by that company will fall under their warranty policy in place of Triple J Pool Care LLC’s warranty.

Indemniﬁcation: Owner shall indemnify and hold Triple J Pool Care LLC harmless for any claims or litigation commenced against Triple J Pool Care LLC due to the CUSTOMER’S breach of any provision of this agreement.

Photos/Videos: CUSTOMER agrees to allow Triple J Pool Care LLC to use any and all photos or videos taken for use of advertisement purposes at the location for which the CUSTOMER contracted Triple J Pool Care LLC’S work. Triple J Pool Care LLC agrees to not include any personal or identifying information such as street address, license plates, etc. If a CUSTOMER is included in a photo or video it will be done so with CUSTOMER’S consent.

After completing all of the above, you will be redirected to our automatic payment authorization form. Please complete the following form at your earliest convenience.

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Terms of Service

Triple J Pool Care Terms of Service

Services to be Performed

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